Sales Operations Specialist

Permanent employee, Full-time · Netherlands

Brief Overview

We are hiring a Sales Operations Specialist to optimize and support the end-to-end sales process across the EMEA region. This role focuses on standardizing sales processes, monitoring pipeline and project progress, and ensuring accurate forecasting and reporting.

You will manage CRM data, use ERP, and sales tools, analyze performance metrics, and provide insights to improve efficiency and execution. Working closely with Sales, Product, Finance, Legal, and Marketing teams, you will facilitate smooth pre-sales and post-sales coordination.

This role requires strong analytical, organizational, and communication skills, with a focus on enabling sales teams to operate efficiently and drive revenue growth.

Key Responsibilities

Process Management:

Develop, implement, and maintain standardized sales processes to improve efficiency and compliance.
Monitor pipeline activities and ensure timely progression of opportunities.

Project Progress Monitoring:

Track and report the status of pre-sales and sales projects, ensuring milestones are met.
Maintain project forecast status and provide regular updates to management.

Data & Reporting:

Maintain accurate data in CRM systems and generate regular sales performance reports.
Analyze sales metrics to identify trends, risks, and opportunities for improvement.

Cross-Functional Coordination:

Collaborate with Product, Finance, Legal, and Marketing teams to support pre-sales and post-sales activities.
Facilitate communication between sales teams and internal stakeholders to ensure smooth project execution.

Tools & Systems:

Manage and optimize CRM and other sales tools to enhance productivity.
Provide training and support to sales teams on tools and processes.

Overall, this role is focused on optimizing the sales process and ensuring that the sales team is working efficiently and effectively to drive revenue growth. It requires strong analytical and problem-solving skills, as well as excellent communication and organization abilities.

Who are we looking for?

You are an energetic, self-motivated individual who can work independently and think outside of the box. In addition:

Bachelor’s degree in Business Administration, Sales, or related field
Minimum 2 years experience in a sales/sales operations role
You know how to stay organised and can pay careful attention to detail
You have the ability to work effectively in a fast-paced environment
You have excellent communication and interpersonal skills
You are pro-active and problem-solving oriented
Proficiency in Microsoft Office, with outstanding Excel skills
Experience with CRM (sales force) and ERP system is a must
You speak fluent English AND Chinese; Chinese is a must

Hai-lights

Unique opportunity to shape your career in a category-defining robotics company
Autonomy, ownership, and visibility within a growing team
Work on cutting-edge warehouse automation projects that change industries
Grow your career in an organization that values results, initiative, and collaboration

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About us

Founded in 2016, Hai Robotics is a leading global provider of Automated Storage and Retrieval Systems (ASRS), delivering unparalleled system flexibility and maximizing operational efficiency for facilities of all sizes and conditions. With 1,500+ projects implemented across 40+ countries, supported by 8 global offices and 60+ partners worldwide, Hai Robotics is a reliable resource for providing local support.
Visit HaiRobotics.com for more information.

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