IT Support Intern

Intern / Student, Full or part-time · Netherlands

Brief Overview
We are looking for a detail-oriented and proactive IT Support Intern to support our day-to-day IT operations and provide hands-on technical assistance to employees across departments. This role combines IT support and general administrative (GA) functions to ensure smooth onboarding/offboarding, equipment maintenance, and daily troubleshooting.
As an IT intern, you will play a critical role in employee onboarding/offboarding, laptop setup, account management, and basic IT troubleshooting. You will coordinate closely with our IT team in China for system permissions, procurement, and technical training, while supporting our local team on equipment and network management. You’ll also contribute to documentation and internal IT process improvement.
This is a high-responsibility internship with room to grow. While you’ll receive guidance from our IT team from headquarters and you are expected to operate independently, take initiative in problem-solving, and be fully accountable for the support tasks you manage.
Key Responsibilities
Core IT & GA Support
1. Act as the first point of contact for IT issues including hardware, software, and network problems.
2. Set up laptops for new employees (system installation, software configuration, Wi-Fi, printer, VPN setup).
3. Handle offboarding tasks: equipment return, account deactivation, and secure data deletion (including handling locked devices).
Equipment & Maintenance
1. Check and assess old or returned laptops/devices; propose repair/replacement solutions.
2. Support day-to-day troubleshooting of IT equipment (laptops, printers, projectors, meeting room devices).
3. Assist with regular office IT device inspection and maintenance.
Documentation & Software Support
1. Create and update IT usage guides and documentation for internal use.
2. Offer basic IT training or answer FAQs for tools like VPN, email, and productivity software.
Who are we looking for?
- Self-starter with strong ownership mentality
- Ability to explain technical issues clearly and patiently to non-technical users.
- Strong work ethic, attention to detail, and ability to multitask.
- Familiarity with basic IT support tasks (laptop setup, account creation, troubleshooting) is a plus.
- Able to engage multiple stakeholder levels
- Basic understanding of computer hardware/software and networking.
- Languages: Both fluent Chinese and English is a MUST. Applicants who cannot speak Chinese will NOT be considered.
- Location: You need to be residing and studying in Netherlands. We would need you to sign a tri-party agreement with your host university.

Nice to have:
- Good understanding of user account and permission management.
- Understanding of how to diagnose basic hardware/software issues.
- Some experience/understanding of computer networks, cloud environments, and VPN tools.
- Knowledge of Lark, NAS systems, or other enterprise collaboration tools is a huge plus.
Hai-lights
We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

  • Internship allowance
  • Hybrid working model
  • Commuting allowance of 0.23 euros per km (based on home-office distance)
  • Work laptop
  • Free drinks and snacks 
  • The opportunity to contribute to a young, growing company, shaping its success and your career
About us

Founded in 2016, Hai Robotics is a leading global provider of Automated Storage and Retrieval Systems (ASRS), delivering unparalleled system flexibility and maximizing operational efficiency for facilities of all sizes and conditions. With 1,500+ projects implemented across 40+ countries, supported by 8 global offices and 60+ partners worldwide, Hai Robotics is a reliable resource for providing local support.
Visit HaiRobotics.com  for more information.
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