Resident Engineer

Permanent employee, Full-time · Poland

Brief Overview

Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimise supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy..

We are currently seeking a Resident Engineer to join our team. The ideal candidate will be responsible for providing on-site technical support, ensuring the smooth operations and optimal performance of our robotics solutions. You should possess strong communication skills to promptly respond to service orders, engage with customers to address their needs, and enhance overall satisfaction and equipment availability. Additionally, the Resident Engineer will be tasked with delivering necessary training to customers and integrators, ensuring they are well-versed in equipment operation, safety precautions, and troubleshooting techniques.

If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of logistics robotics!

Key Responsibilities

Responsible for on-site technical support, including equipment troubleshooting, maintenance and repair, to ensure the normal operation and performance of the equipment.
Quickly respond to service orders related to on-site service, communicate with customers in a timely manner, solve customer problems and needs, and improve customer satisfaction and equipment availability.
Responsible for providing necessary training to customer/ integrators , teaching equipment operation methods, usage precautions and common problem solutions.
Responsible for periodic summary and feedback of the problems handled, analyze the causes and solutions of the problems, propose improvement suggestions, and promote continuous improvement.
Responsible for ordering and inventory management of spare parts, reasonably control the quantity and quality of spare parts, ensure the timely supply and effective use of spare parts.
Other work related to the service

Who are we looking for?

In addition to the above requirements, you have:

Bachelor degree or above in Computer, Information Management and Mechatronics Automation related majors; candidates with network or database basic knowledge preferred
1 - 2 years of technical support related work experience.
The ability to learn and operate mechanical, electrical and logistics system software, and be able to use related tools and equipment proficiently
Good communication skills
Fluency in Chinese and English is mandatory. Polish is a plus.

Apply for this job

About us

Established in 2016, Hai Robotics is committed to gathering global talents to push forward the progress of human civilization using robotics technology. Its goal is to empower every warehouse and factory with logistics robots. The HaiPick solution is the world's first Autonomous Case-handling Mobile Robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.

With our HaiPick systems, companies can deploy warehouse automation solutions in their storage facilities within 1 to 2 months upon equipment arrival in most regions and cases. HaiPick has increased warehouse operation efficiency by three to four times and storage density by 80% to 400% for clients including DHL Supply Chain, BEST Supply Chain, Philips, and many others. The robotic warehouse solutions have been implemented in various industries, including fashion, 3PL, retail, electronics, healthcare, and e-commerce.

Apply for this job

Your Application

Thank you for your interest in Hai Robotics Europe. Please fill out the form below with the following details