Brief Overview
Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimise supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy.
Key Responsibilities
Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? At Hai Robotics, we're always on the lookout for exceptional individuals to join our team. Even if we don't currently have a specific opening that matches your skills and experience, we invite you to join our talent pool! By joining our talent pool, you'll stay connected with Hai Robotics and be the first to know about upcoming opportunities.
As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of automated logistics robotics!
You will be responsibe for:
- Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work;
- Providing after-sales technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training;
- Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability;
- Training service partners and taking responsibility for the hardware implementation acceptance after partner's task;
- Assisting in remote management of service reserve stock;
- Other service-related work;
- Working at our customer sites for 2 - 4 weeks or longer
Who are we looking for?
In addition to the above, you have:
The ability to travel to different European countries, namely the Netherlands, Germany, the UK and Spain. You are able to work onsite 100% of the time, therefore, frequent travel is required;
Excellent hands-on skills, both in hardware and software;
Recently graduated or have a minimum of 2 years of site experience
The ability to read and draw electric construction diagrams;
Strong communication & interpersonal skills;
Basic knowledge of networks or databases preferred;
Fluency in Chinese and English in both oral and written form is a must
About us
Established in 2016, Hai Robotics is committed to gathering global talents to push forward the progress of human civilization using robotics technology. Its goal is to empower every warehouse and factory with logistics robots. The HaiPick solution is the world's first Autonomous Case-handling Mobile Robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.
With our HaiPick systems, companies can deploy warehouse automation solutions in their storage facilities within 1 to 2 months upon equipment arrival in most regions and cases. HaiPick has increased warehouse operation efficiency by three to four times and storage density by 80% to 400% for clients including DHL Supply Chain, BEST Supply Chain, Philips, and many others. The robotic warehouse solutions have been implemented in various industries, including fashion, 3PL, retail, electronics, healthcare, and e-commerce.
